1. Merchant and Identification

This online store wakeshop.bg is operated by:
Wakeshop OOD, UIC 206669555, VAT No. BG206669555, address zh.k. Lagera, bl. 43, fl. 18, ap. 81, email team@wakeshop.bg.

Information about the merchant and the terms of sale is provided in accordance with the applicable rules for online traders.

2. Scope

These General Terms and Conditions govern:

access to and use of the website;
ordering, payment, delivery, and return of goods;
the rights and obligations of the parties in distance sales.

3. Registration and Ordering

3.1. An order may be placed as a guest or with registration.
3.2. When placing an order, the customer confirms that the delivery and contact details provided are accurate.
3.3. The distance contract is deemed concluded after the order is confirmed by the merchant (email/system message).

4. Prices and VAT

4.1. All prices are in EUR and include VAT.
4.2. Delivery may be charged separately and is shown before the order is finalized.
4.3. If the price changes after an order is placed, the price valid at the time of confirmation applies.

5. Payment

Available methods: cash on delivery, card.
When paying by card, processing is performed by a payment operator; the merchant does not store card data.

6. Delivery

6.1. Deliveries are made via [courier] to an address/office/parcel locker.
6.2. The risk of loss/damage passes to the customer upon receipt of the goods.

7. Right of Withdrawal and Returns (14 days)

7.1. The customer–consumer has the right to withdraw from the distance contract within 14 days without giving any reason.
7.2. The period begins on the date the goods are received.
7.3. To exercise the right, the customer sends an unambiguous request (email/form) to: team@wakeshop.bg.
7.4. The goods must be returned:

in their original commercial condition, without signs of use (except what is necessary for inspection/testing), with tags, accessories, and proof of purchase.

7.5. Return shipping costs: at the customer’s expense.
7.6. Refunds – within 14 days from notification of withdrawal, and the merchant may withhold the refund until the goods are received / proof of dispatch is provided.

Exceptions: the right of withdrawal may not apply to sealed goods that cannot be returned for health/hygiene reasons once unsealed, customized goods, etc.

Appendix: Standard Withdrawal Form

(copy and fill in)

To: Wakeshop OOD
I/we hereby give notice that I/we withdraw from my/our contract of sale of the following goods: [description]
Ordered on: [date] / Received on: [date]
Name of consumer: [name]
Address: [address]
Date: [date]
Signature (only if on paper): [ ]

8. Complaints and Statutory Warranty

8.1. For consumer goods, a minimum 2-year statutory legal guarantee of conformity applies.
8.2. Complaints should be submitted to: team@wakeshop.bg, stating the order number, description, and photos.
8.3. In the event of a valid complaint, the consumer has rights (repair/replacement/price reduction/termination) according to the law and the specific case.

9. Intellectual Property

All texts, photos, logos, and website content are the property of the merchant or are used lawfully. Copying and distribution without permission are prohibited.

10. User Conduct

The following are prohibited: misuse of the website, attempts at unauthorized access, uploading/sending malicious code, fraudulent orders.

11. Personal Data

The processing of personal data is described in the Privacy Policy, which is an integral part of these terms (GDPR).

12. Dispute Resolution

12.1. The parties will resolve disputes in good faith through negotiations.
12.2. Consumers may also submit a report/complaint to the Consumer Protection Commission (CPC).
12.3. Important: The European ODR platform has been discontinued/closed as of 20.07.2025 pursuant to Regulation (EU) 2024/3228, therefore the old ODR link should not be published.
12.4. Applicable law: the laws of the Republic of Bulgaria.

13. Changes to the Terms and Conditions

The merchant may update the terms; the current version is published on the website with the date of the latest change.

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